Floor Manager 楼层经理

Position Overview 岗位概述：
Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Laundry and Public area. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.
管理客房部职能和员工，确保酒店客房、公共空间和员工区域干净整洁。责任范围包括客房部、洗衣房和公共区域。指导并与团队合作，以成功执行所有客房部运作。努力不断提高客人和员工的满意度，并提高部门的财务业绩。确保遵循标准和程序。
The Role 岗位职责：
o Have the rooms status , the information of guests and any other things
掌握酒店客房状态，客人情况及其它相关信息。
o Checking the employee’s grooming , behaviour and attendance.
检查员工仪表仪容，行为规范及到岗情况。
o Making annual budget and manage department P&L.
制定部门年度预算，合理管控部门损益表。
o Ability to lead, motivate and develop a team of individuals.
领导，激发和发展团队的能力。
o Checking sanitation and hygiene and service in all working area.
检查监督各工作区域的清洁卫生和服务质量。
o Responsible for the equipment’s corrective maintenance and update.
负责本部门所有机器设备的维护保养与更新。
o Snap Checking the guest’s room, empty room and repair room.
每天抽查重要客人的房间、空房及维修房。
o Checking the training of Sub-sector.
督导检查各分部的培训。
o Solving the guests’ complaints.
处理客人投诉。
o Knowledge fire protection system ,the location of equipment and using method.
熟悉部门内各方位的消防系统开关、设施的位置及使用方法。
o Finish other works assigned by leaders.
完成上级安排的其它各项工作
Talent Profile 能力&技能需求:
o Service-oriented with strong interpersonal and communication skills.
良好的沟通及人际交往能力。
o Computing skills.
计算机技能。
o Excellent command in written and spoken English.
良好的英语书面和口语能力。
o Command organization system in our department, knowledge how to make or motivate people work, cooperate with other departments.
能够指挥本部门的组织系统，知人善任，调动下级的积极性，协调与其他部门的关系。