夜班经理

岗位描述：
1、 Ensureloyalty/VIP procedures are being met or exceeded on a daily basis for allloyalty /VIP guests.
确保对所有忠实会员和贵宾都执行其相关接待程序和标准。
2、To take afull and accurate handover from the previous shift ensuring that all necessaryfollow-up is recorded and auctioned.
与上一个班次进行完整而准确的交接，以确保所有待跟进事项都被记录和解决。
3、Fullutilization of all kinds of systems to embrace guest experience.
充分利用各类酒店管理系统和软件以提高宾客体验。
4、Master all emergency procedures and wellhandle crisis management.
掌握各种应急程序，有效进行各种危机处理。
5、Professioal tohandle guest complaints and record.
专业的处理宾客投诉并记录汇报。