夜班经理

1、focuses in lobby, supports Front Desk, Service Center, Executive Floor and Concierge during daily operation，also assists the management team in the daily managerial tasks for the Front Office, ensuring a seamless experience for the guest in all areas. Recognizes and maintains relationship with guests, also need solve guest complaint or request in a professional way.
主要专注于大堂，同时为前台、总机、行政楼层和礼宾部的日常运营提供工作支持，并通过协助管理层完成部门日常管理工作来确保客人在所有区域内的体验。同时需要认知和维护与客人之间的关系，并以专业的方式处理客人的投诉或要求。
2、Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
进行每日巡视以确保LQA在对客服务中被遵守和执行。
3、Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests.
确保对所有忠实会员和贵宾都执行其相关接待程序和标准。
4、Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition.
工作期间保持在大堂区域巡视，主动协助前台和礼宾部的日常运营，并确保所有同事和运营设备的工作状态良好。
5、To ensure that an accurate Department guest logbook, providing a written log of the day’s guest related issues, is maintained to report to General Manager and Executive Team.
确保部门日志的准确性，将当日发生的与客人相关的时间整理并记录，并将日志每日发送给总经理和行政团队。
6、Full utilization of all kinds of systems to embrace guest experience.
充分利用各类酒店管理系统和软件以提高宾客体验。