前台经理 Front Desk Manager

Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.Inspects all VIP rooms prior to arrival.Greet VIP guests personally.Liaise with other departments and necessary outside contracts to ensure excellent service delivery.Oversee maintenance of efficient repeat guest history systemPromote Inter-Hotel sales and in-house facilities.Perform such functions as to include but not be limited to:Attending to special requests by guests.
Develop and implement guest telephone contact systems.Handle guest complaints and refer them as necessary, follows up on corrective action.Compile, analyze and control guest relations’ costs.Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests.Prepare requisitions for amenities on a timely basis.Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations.Works with Superior and Human Resources on manpower planning and management needs.Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度。在贵宾到达前对贵宾房进行检查。亲自迎接贵宾。与其它部门和必要的外部承包商联系，以确保提供高质量的服务对高效的常客客史档案系统维护实施监管。促进店际销售及完善内部设施。行使下列功能，包括但不仅限于：回应客人提出的特别要求。开发和应用客人电话联系系统。处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进。对客户关系部的成本情况进行编写、分析和控制。查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请。及时准备设备使用申请。评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取。直接的纠正措施。织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行。与上级领导和人力资源部一起进行人力规划和管理需求。与上级领导和财务总监一起编制和管理部门预算。