楼层主管 Floor Supervisor

1.To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
2.To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.
3.To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
4.To document all daily activities and events such as guest complaints and habits in the logbook.
5.To attend to guest requests and complaints. Takes corrective action.
6.To check on the standard of "Turn down services".
7.To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.
1.对酒店的规章制度、卫生、健康安全有明确的了解。
2.管理客房服务员并检查客房及服务区域的卫生，注意从酒店的全局出发并根据要求建立国际化的卫生标准。
3.检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生。
4.记录日常所有的活动，例如客人的投诉和喜好等。
5.采用正确的方式处理客人的要求和投诉。
6.中班主管检查夜床服务是否符合标准。
7.确保所有客房按酒店标准清洁，同时保证客人最大程度的满意。