前厅部副经理 Assistant Front Office Manager

Manages all operational tasks as well as their respective delegation and follow-up.
管理前台所有运营任务以及与之相关的委派与跟进。
Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
进行每日巡视以确保LQA在对客服务中被遵守和执行。
Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
积极参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial.
主动关注并参与如客人投诉等待解决问题的跟进和处理。
Participate in preparation, develop, implement and evaluate up-selling and LCAH member enrollment strategy, to maximize room revenue & guest loyalty.
参与前台房间销售升级和雅高乐雅会会员招募计划的起草、发展、实施和评估，实现收益化和客人忠实度。