前厅部/礼宾部/宾客服务中心主管 Front Office/Concierge/Guest Service Center Team Leader(储备)

【人才储备 TALENT RESERVE】
确保所有员工始终提供给客人礼貌、专业的服务。
Ensures all employees provide a courteous and professional service at all times.
确保所有前厅部员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
与客人建立和谐的客服关系并长久保持。
Establishes a rapport with guests and maintains good customer relationship.
推行客人认知计划并更新客史数据。
Implements consistent guest recognition programmes and maintain a relevant guest history database.
完成其他合理分配的职责和任务。
Carries out any other reasonable duties and responsibilities as assigned.