客房部主管 Housekeeping Team Leader(储备)

【人才储备 TALENT RESERVE】
协助客房部经理及客房部副理确保部门顺畅有效的运转，并且确保部门的运转严格遵照部门政策和程序进行。
Assists the Assistant Manager and Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
记录当班日志，并跟进来自其他领班的未尽事宜报告。
Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily.
确保所有服务员遵循品牌承诺并始终提供优异的对客服务。
Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
通过恰当的培训、指导和/或辅导，提高前厅员工的服务技巧和工作效率。
Develops the skills and effectiveness of all Housekeeping Attendants through the appropriate training.
完成其他合理分配的职责和任务。
Carries out any other reasonable duties and responsibilities as assigned.