客房部经理/行政管家 Housekeeping Manager/Executive Housekeeper

1. 确保所有客房部员工遵循品牌承诺并始终提供优异的对客服务。
Ensures all Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.
2. 确保客房部员工适时的为其他部门员工同样提供优质的服务。
Ensures Housekeeping employees also provide excellent service to internal customers in other departments as appropriate.
3. 礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
4. 保持与顾客和同事的良好合作关系。
Maintains positive guest and colleague interactions with good working relationships.
5. 经常性的亲自确认客人在入住酒店的过程中得到尽善尽美的服务。
Personally and frequently verifies that guests are receiving the best possible in-room service.