Assistant Housekeeping Manager 客房部副经理

【岗位职责】
•Assisting the DOR in daily planning, and organization of overall operations of the Housekeeping Department.
协助房务总监进行日常规划，组织客房部的整体运作。
•Assist the DOR in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient, and flexible service at all times.
协助房务总监根据既定理念有效管理部门，无论何时都要为客人提供有礼貌、专业、高效灵活的服务。
•Conduct daily pre-shift briefings to employees on room occupancy, arrivals & departures, function / event of the day and special attention that is needed.
每天向当班同事介绍房间入住情况，到达和离店信息，当天的会议/宴会以及需要特别注意的事项。
•Maintain the work place communications board.
维护部门工作所沟通板。
•Submit all guest / staff incident reports.
提交所有客人/员工意外事故报告。
•Report “Lost & Found” items, and handle them in accordance with the Policy & Procedures.
报告“失物招领”内容，并按照相关政策和程序进行处理。
•Ensure that the department is effectively staffed and motivated to consistently deliver high levels of guest service.
确保部门有效地配备人员和积极性，并终如一地提供高水平的客户服务。
•Apply the standards of appearance and hygiene on all staff.
制定针对部门所有员工的仪容仪表和食品卫生的标准。
•Establish standards of cleanliness for areas under his / her control.
在所管理的区域建立区域清洁标准。
•Balance staff working schedules to meet peak and slack periods while remaining within union and labor law requirements.
平衡员工的工作时间表，以满足高峰期和休闲期间，同时遵守工会和劳动法要求。
•Ensure that the workplace is kept clean and organized, both at the front as well as the back of house, public areas, loading dock, and rooms.
确保所有工区保持干净整洁，包括酒店的前场和后去，公共区域，收货区和所有客房。
•Ensure a proper and consistent turndown service.
确保正确和一致的夜床服务。
•Assist in liaising and organize with other relevant department that the established cleaning schedules are strictly adhered to.
协助与其他有关部门联络和组织，严格遵守既定的清洁计划。
•Coordinate all Repairs and Maintenance generated by the Housekeeping Department and issue repair and maintenance job orders via the hotel service optimisation system to ensure the proper maintenance of the different areas.
协调管理部门的全部维修和保养，并通过酒店服务优化系统发出维修和保养工作单，确保不同领域的正常维护。
•Ensure that the par stocks for all operating equipment, supplies, inventoried items, and ensure that the Place of Work is adequately equipped.
确保所有操作设备，耗材，库存物品的平均库存量，并确保工作场所设备齐全。
•Assist in conducting monthly inventory checks on all operating equipment and supplies.
协助对所有运营设备和用品进行每月库存检查。
•Assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
协助控制所有运营设备和用品的采购，储存和使用。
•Make Periodic inspections of all areas to check on housekeeping standards, and issue necessary orders to correct shortcomings.
对所有地区按照客房部标准进行定期检查，并进行必要的纠正。
•Assist in the revision and updating of the Departmental Operations Manual on an as needed basis.
根据需要，协助修订和更新部门运营手册。
•Maintain the Daily Log book.
维护每日部门交接本。
•Make recommendations to Management for modernization of equipment, methods or supplies.
向管理层提出设备，方法或用品与时俱进的建议。
•Assist in coordination and monitoring of the implementation of the “Perfect Room” program.
协助协调和监督 “完美房间”计划的实施。
•Be proactive and cooperate with hotel departments on sustainability program and initiatives.
积极主动地与酒店各部门合作开展可持续发展计划和举措。
•Monitor the handling of guest complaints and take ultimate responsibility to resolve complaints.
监督处理客人投诉，并最终解决投诉。
•Contribute to and complete the Asset Management Programme of the hotel.
合作完成在酒店的资产管理计划。
•Be responsible for cleaning all public areas and back of house areas such as employee locker rooms, toilets, corridors, offices, service lifts etc.
总体负责清洁所有公共区域和酒店后区，如员工更衣室，卫生间，走廊，办公室，服务电梯等。
•Be responsible for special maintenance projects.
负责特殊维护项目。
•Oversee the day and night cleaning of F&B outlets.
监督餐厅的昼夜清洁。
【岗位要求】
•More than 3 years of working experience in the same position.
3年以上同岗位工作经验。
•Proficient in the professional knowledge of the housekeeping department and skilled in using computers.
熟悉客房部专业知识，熟练使用电脑。
•Master and be familiar with the management, service procedures and quality standards of guest rooms.
掌握熟悉客房管理、服务流程和质量标准。
• Possess organizational and coordination skills, adaptability, management capabilities, as well as writing skills and information management abilities.
具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。