餐厅领班 Restaurant Captain

协助餐厅经理确保根据确定的经营理念高效管理餐厅,始终提供周到、专业、高效和灵活的服务
To assist the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise and provides exceptional guest service at all times.
协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
确保使用新技术和设备，简化工作系统提高工作效率。
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system
以支持和灵活的态度与其他经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
协助行政总厨/行政副总厨提出富有创意的建议和想法。
Assists in conducting monthly inventory checks on all operating equipment and supplies.
对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
确保餐厅的前、后区域的洁净有序。
Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
确保员工遵守所有与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。
Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.