前台服务员

· To ensure that guests arrived at the hotel welcome and greetings, grasp the time to communicate with guests. Be back in the right way for guests' complaint should be, by establishing good relationship with guests and get feedback, improve customer satisfaction.
确保宾客抵达酒店时受到欢迎和问候，把握时间和宾客进行交流。以恰当的方式对宾客的投诉予以回 应，通过与宾客建立良好的关系并获取反馈，不断提升宾客满意度。
· Routine inspections at the front desk and public area, if find any problem to take action immediately.
对前台和公共区域进行例行检查，若发现任何问题马上采取行动。
· Guests check billing instructions and credit situation, according to the hotel credit policy operation, ensure to safe way to dispose of all transactions.
核查账单指令和宾客信用情况，按酒店信用政策操作，确保以安全方式处理所有交易.
· Provide team members with PBX process training, as the hotel's main contact person in case of an emergency; With local fire, police, emergency departments, Relevant personnel to establish and maintain good working relationship.
为团队成员提供PBX流程培训，在紧急情况下担任酒店的主要联络人；同本地消防、警务、应急部门相关人员建立和维护良好的工作。
· Hotel staff will be trained as IHG Rewards club related knowledge and the latest promotions.
对酒店员工培训优悦会相关知识和最新促销活动。