Guest Services Manager 宾客服务经理

Job Responsibilities
岗位职责
1. In each shift, check the information of arrival guests on the day, including VIPs, priority customers, regular guests, team conditions and special requirements, and maintain a good working relationship with all departments.
每班检查当日抵店客人信息，包括贵宾、优先顾客、常规客人、团队的情况以及特别要求，与所有部门保持良好的工作关系。
2. Familiar with the working standards and procedures of the front office.
熟悉前厅部工作标准及程序。
3. Ensure that guest complaints are properly recorded and take action to prevent guests from leaving the hotel unsatisfactorily. Get help from managers when necessary.
确保客人的抱怨被合适的记录并采取行动避免客人不满意的离开酒店。必要时从管理人员处获得帮助。
4. Familiar with Intercontinental Customer Satisfaction Standard and use it as a guide for daily work. Use this as a standard to continuously monitor employee performance.
熟悉洲际顾客满意标准并以此作为每日工作的指导。以此为标准不断监督员工表现。
5. Assist the department in training and evaluation, and actively consider suggestions and systems that are beneficial to the department and the hotel.
协助部门的培训和评估，积极思考对部门和酒店有利的建议和系统。
Job Requirements
岗位要求
1. College degree or above.
大专以上学历。
2. Good image and temperament.
形象气质佳。
3. Responsible work and strong execution.
工作有责任心，执行力强。
4. Self-motivated, strong ability to withstand pressure.
有上进心，抗压能力强。