Guest Services Agent 宾客服务接待员

Job Responsibilities
岗位职责
1. Responsible for the check-in procedures for the guests staying in the hotel.
负责为下榻酒店的宾客办理入住登记手续。
2. Make sure that your clothes, hair style, light makeup, etc. all meet the requirements of the regulations.
确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
3. Check the shift record, understand the handover of the previous shift, and be responsible for handling it.
查看交班记录，了解上一班的移交事项，并负责处理。
4. Familiar with the reservation information, understand the guest situation, especially remember the names of the VIPs and frequent guests who are coming to the store, and understand all the activities of the hotel.
熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。
5. Familiar with the information inside and outside the store, and provide accurate inquiry services.
熟练掌握店内外信息，提供准确的问讯服务。
6. Responsible for the management and distribution of room keys and strictly abide by the verification system.
负责客房钥匙的管理和发放工作并严格遵守验证制度。
7. Make relevant reports and provide accurate reception information for other departments.
制作有关报表，为其它部门提供准确的接待信息。
Job Requirements
岗位要求
1. Cheerful personality, flexible mind, practical work, and strong sense of service.
性格开朗、头脑灵活、工作踏实，具有较强的服务意识。
2. Good appearance and good health.
相貌端正，身体健康。