前台接待 FO Receptionist

岗位职责/职位描述
-To have complete knowledge of the operational systems at Front Office.
全面掌握前厅部操作系统专业知识。
-To have complete knowledge of Shangri-La standard operating policies and procedures.
全面掌握香格里拉标准操作政策和程序方面的知识。
-To have complete knowledge of Shangri-La Program e.g. Golden Circle, FFP, Guest History.
全面掌握香格里拉会员活动知识。例如贵宾金环会，飞行里程计划， 客史记录。
-Builds relationship with guests to delight and gain loyalty.
与客人建立友好关系， 使其喜出望外赢得客人忠实感。
-Notes, collects and actions on any guests preferences.
确保宾客喜好表的记录， 收集和行动实施。
-Ensures all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
根据酒店的政策和程序确保专业地处理与客人的关系，并且关心客人。
-Prepares on day groups arrivals and departures.
准备当天团队的到达和离店。
-Prepares for next days group arrivals and departures.
准备第二天的团队到达和离店。
CHARACTERISTICS REQUIRED
要求
- Good Health. 
身体健康
- Has a rather good grasp of both written and spoken English
相当好的英文口语及书写领会能力
- Knowledge of computer
电脑知识
- Able to work flexible hours.
能适应灵活的工作时间