Club Lounge Supervisor 行政酒廊主管

- Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度
- Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照
- Oversee maintenance of efficient repeat guest history system
对高效的常客客史档案系统维护实施监管
- Perform such functions as to include but not be limited to:
行使下列功能，包括但不仅限于：
Priority Club and regular guest welcome letters
向优悦会会员和常客致欢迎信
Solicitation of Priority Club applications
发展优悦会会员
Attending to special requests by guests
回应客人提出的特别要求
- Handle guest complaints and refer them as necessary, follows up on corrective action
处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进
- Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量
- Overall responsible for ensuring and maintaining the entire range of services offered for the Crowne Plaza Club Floor and Crowne Plaza Club Lounge with the aim to maximum guest satisfaction
确保向皇冠贵宾楼层和皇冠贵宾酒廊提供全方位的服务，最大程度的获得宾客满意度
- Greet VIP guests personally
亲自迎接贵宾
- Supervise staff achieve hotel brand standard
坚持酒店品牌标准
- Keep the height of the product and service knowledge to understand, in order to explain to the guest and sell services and products
保持对产品和服务知识的高度了解，以便向客人解释和出售服务和产品