Food and Beverage Service Team Leader 餐饮服务主管

全日餐厅主管
· Endeavour to resolve all complaints during shift and logs all complaints in log book for
further follow up
在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。
· Supervise the maintenance of guests HEO and outlet equipment
监督服务设备的维护保养。
· Ensure standards of guest services as per standard guideline
监督客用设施和服务的标准。
· Seek guest feedback for improvement
寻求客人的反馈意见并进行改进
· Personally meet and farewell a minimum of 80% of your customers
亲自迎送80%以上的客人。
· In the absence of a Manager, conducts shift briefings to ensure hotel activities and
operational requirements are known
在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。
· Assist with menu and wine list creation
协助菜单和酒水单的设计工作。
· Supervise outlet functions
监督各项职能。
· Supervise outlet service
监督餐厅的服务。
· Works with Restaurant Manager on manpower planning and operational needs
和上级领导一起进行人力规划和管理需求。
· Conduct weekly training as assigned by Restaurant Manager
进行餐厅经理指定的每周培训。