Crowne Meetings Events Coordinator 皇冠会务统筹协调员

The Crowne Meetings Fulfillment Coordinator will be responsible for converting assigned leads and assisting Crowne Meetings Fulfillment Executives to convert leads through the effective execution of the inquiry handling process, the preparation of proposals, quotations, and other activities aimed at meeting client needs and maximizing hotel revenue. This role also involves working closely with Business Development Team to develop expertise in understanding sectorial/customer needs, as well as Revenue Management to maximize lead conversion and drive incremental revenue.
皇冠会务销售协调员将负责转化分配的业务线索并协助皇冠会务销售主任通过有效的执行询价处理程序、报价准备工作、报价及以满足客户需求和收益为目标的其它活动来转化线索。该职位还要与业务拓展团队密切合作，加强对各类/宾客需求的专业了解，并与收益管理团队密切合作，转化线索，推动收益增长。
- Handles all incoming telephone, faxes enquiries and provides initial suggestions on sale enquiries.
处理各类来电、传真咨询，并对宴会需求提供初步建议
- Handles incoming and outgoing correspondence of the designated Crowne Meetings Manager or Assistant Crowne Meeting Director or Crowne Meeting Director
根据皇冠会议经理/皇冠会议副总监及总监指令处理各类往来文书
- Take note of the event details related to the accounts of designate Crowne Meetings Manager
根据皇冠会议经理指派公司跟进相关宴会细节
- Assists Crowne Meetings Manager in liaising with other departments for information such as banquet operations, kitchens etc.
协助皇冠会务经理联系各相关部门如宴会服务部/厨房等获取或通知各类信息
- Maintains a good understanding of clients serviced by the Crowne Meetings Manager
充分理解皇冠会议经理所服务的客户需求
- Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise lead conversion rate
加强对酒店主要目标领域的深度了解和认识，必要时获取各行业/客户的专业知识，使线索转化率大化。
- Ensure the timely follow up and pursuit of customers’ leads in order to drive the highest levels of conversion
确保及时的跟进并争取客户的业务线索，以推动线索转化达到高程度。
- Conduct and/or assist Business Development team where necessary in customer negotiation process
必要时，组织和/或协助业务拓展团队的客户谈判程序。
- Handle contract signing process
处理合同签订程序。
- Updated lead status in relevant systems and communicates lead status to relevant Business Development staff (e.g. account owner)
在相关系统中更新线索状态并与相关业务拓展员工（如客户负责人）沟通线索状态。