夜班经理 Night Manager

1. To ensure that the Department’s Operations Budget is strictly adhered to, and that all costs are strictly controlled.
确保本部门正常运作，严格执行部门的运营指标，同时严格控制各项成本和支出。熟悉前厅部工作标准及程序。
2. To supervise all Front Desk services by making sure that these services are available and carried out with the utmost efficiency.
督导及管理前台的各项工作，确保各项服务指标能达到最良好的绩效。
3. To maintain par stock of collateral, stationary and other necessities to avoid over stocking as well as running short on stock.
负责部门的领料、文具领用和各项运营必需品的申领，避免任何申领过度或物品短缺的情况发生。
4. To constantly strive to please all guests that he/she may come into contact during his/her work hours.
确保员工工作期间始终向客人提供高水准的服务。
5. To study and evaluate the operation and procedure of the Front Desk, and suggest improvements to the Front Office Manager.
研究和评估前台的运作和工作程序，并有责任向前厅部经理提出合理化建议。
6. To assign duties and responsibilities to subordinates and to assist them in their duties.
对下属进行工作任务和职责的分配，并提供必要的协助以确保其顺利完成工作。
7. To ensure that all VIP guestrooms are pre-assigned and inspected prior to the guest’s arrival.
确保所有房间在贵宾抵达前都已安排好并检查过房间内所有的设施设备都在良好的状态。
8. To liaise with Front Desks on all outstanding bills for departing guests.
督导前台确保所有待离店客人帐单的准确性。
9. To liaise with the Asst. Front Office Manager on any guest complaints or problems.
协助前厅经理处理宾客的建议及投诉。
10. To handle guest complaints, in accordance with the hotel policy, reporting all complaints to the Front Office Manager.
依照酒店的政策，公正处理宾客投诉，并及时汇报至前厅部经理。
11. To have a sound knowledge of the local environment such as restaurants and shopping areas within the city.
熟悉酒店周边环境，如本市的餐饮购物等相关信息。
12. To inspect the hotel’s main entrance, Reception Lobby, restaurants, public toilets and guest floors when appropriate, and report the finding in the logbook.
适时视察酒店主要通道，前台接待处大堂区域、餐厅、公共洗手间和客人楼层，并将发现的问题记录在案。
13. To ensure a smooth flow of traffic at the hotel’s Front Driveway, together with LP.
协同安保部同事确保酒店正门主车道的畅通。
14. To immediately recognize VIPs, Marriott Reward guests.
当即识别酒店贵宾及万豪会员客人。
15. To ensure all rebates are checked and signed prior to the transactions.
在及时入帐的前提下，同时确保所有折扣（减免）项目的准确性。
16. To check all today’s departure list and make appropriate notification of any charges.
检查当日所有预离店客人名单，对客人帐目进行复核。
17. To ensure that guests’ safety and security, especially safety boxes and guestroom keys are handled efficiently，ensure all Front Desk equipment such as folio printers, etc. are well maintained and in good working condition.
确保所有客人的安全，尤其是客用保险箱及客房钥匙。确保前台的各项工作设备（如打印机等）都处于最佳工作状态。
18. To ensure maximum sales for in-house facilities and other destinations by continuously promoting them upon inquiry from our guests.
当客人问询或有需求时，应最大程度的销售酒店的各项服务设施。
19. To maintain good relationships with the various sources of hotel patrons who have influence over our business, such as Corporate Accounts, Travel Agents, Tour Operators, etc.
和酒店相关的供应商、合作银行，旅行社都保持友好的合作关系。
20. To handle foreign exchange ensuring that a receipt is given.
办理外币兑换业务，必须确保前台向客人提供兑换单据。
21. To maintain effective Communication systems within the Front Desk, ensuring through the use of Logbooks, diaries and daily debriefings, etc. that staff is always kept informed on relevant matters.
通过交班本、班会等形式，在前台建立高效能的沟通体系，确保所有员工在第一时间获得完整的必要的准确的信息。
22. To maintain guest ledgers in a systematic manner to facilitate balancing by the Night Auditor.
通过夜审，审核客人帐目，确保酒店利润。
23. To handle the issuing, accessing and closing of safety deposit boxes and to complete the relevant documents accordingly.
按程序向客人提供保险箱使用的服务，及使用完毕后的文件存档手续。
24. To ensure that the hotel’s credit policy is adhered to at all times.
确保酒店信用政策在任何时候都得到严格执行并贯彻到底。
25. To prepare and balance cash reports and remittance envelops at the end of the shift.
确保前台员工在每班结束时完成财务报表及收银员封包。
26. To handle VIP guest reservations and issue VIP amenity orders.
处理重要客人的预订和欢迎礼品的准备工作。
27. To ensure that all Front Office Clerks are aware of all activities within the hotel (F&B Functions, restaurants, meetings, arriving and departing VIP’ s, groups).
确保前台所有职员熟知酒店服务设施及当日运营情况（如餐饮设施及功能、餐厅、会务及所有抵离贵宾和团队情况）。
28. Directly responsible for Marriott Rewards Sign-up program. Responsible of establishing the game plan; ensure rewards sign- up rates and activation rates meets brand goal.
直接负责万豪礼赏会员注册，并设立礼赏会员注册奖励计划，确保礼赏会员注册率和活动率达到集团目标。
29. Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours. Being able to effectively and adequately make department schedule.
根据预算有效控制成本，确保已经建立了能够掌握成本和工作小时的控制体系。能够有效地制定出部门计划表。