大话廊副经理（前台&餐饮）

1.始终提供礼貌、专业的服务。
Provides a courteous and professional service at all times.
2.根据各个区域（包括前台、餐饮和会议室）的运营需要，协助各宾客服务员履行职责。
Assists with Host duties as requested and required due to operational needs in all areas including Rooms, Food&Beverage and Meeting.
3.通过礼貌有效的方式处理所有客人的投诉和要求，并确保问题得到圆满解决。
Handles all guest inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
4.保证宾客满意度调查（HySat）得分达到或超越公司目标。
Ensure that Guest Satisfaction Survey (HySat) score is achieved or exceeds the corporate target.
5.定期召开沟通会议，确保部门例会和会议的实施及有效性。
Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
6.在酒店经理不在时负责酒店的运营工作。
In-charge of hotel operations when Hotel Manager is away from the hotel site.
7.在高峰时段把时间花在酒店前场区域，确保该区域各团队流畅运作，并遵守品牌承诺。
Spends time in Front of House during peak periods to ensure that areas are managed well by the respective team and delivers the brand promise.
8.熟练掌握Opera系统。
Familiar with Opera system.