Director of Food & Beverage 餐饮部总监

Developing
and Maintaining Food and Beverage/Culinary Goals
·
Sets expectations and holds food and
beverage leadership team accountable for demonstrating desired service
behaviors.
·
Reviews financial reports and statements
to determine how Food and Beverage is performing against budget.
·
Makes recommendations for CAPEX funding
of food and beverage equipment and renovations in accordance with brand
business strategy.
·
Works with food and beverage leadership
team to determine areas of concern and develops strategies to improve the
department’s financial performance.
·
Establishes challenging, realistic and
obtainable goals to guide operation and performance.
·
Strives to improve service performance.
Developing
and Maintaining Budgets
·
Develops and manages Food and Beverage
budget.
·
Monitors the department’s actual and
projected sales to ensure revenue goals are met or exceeded and opportunities
are identified and addressed.
·
Ensures cash control and liquor control
policies are in place in food & beverage areas and followed by all related employees.
·
Focuses on maintaining profit margins
without compromising guest or employee satisfaction.
Leading Food
and Beverage/Culinary Team
·
Utilizes interpersonal and communication
skills to lead, influence, and encourage others; advocates sound
financial/business decision making; demonstrates honesty/integrity; leads by
example.
·
Encourages and builds mutual trust,
respect, and cooperation among team members.
·
Achieves and exceeds goals including
performance goals, budget goals, team goals, etc.
·
Serves as a role model to demonstrate
appropriate behaviors.
·
Develops means to improve profit,
including estimating cost and benefit, exploring new business opportunities,
etc.
·
Identifies opportunities to increase
profits and create value by challenging existing processes, encouraging
innovation and driving necessary change.
·
Ensures that regular, on-going
communication occurs in all areas of food and beverage (e.g., pre-meal
briefings, staff meetings, culinary team).
·
Establishes and maintains open,
collaborative relationships with direct reports and entire food & beverage
team. Ensures direct reports do the same for their team.
·
Develops a food and beverage operating
strategy that is aligned with the brand’s business strategy and leads its
execution.
·
Identifies the developmental needs of
others and coaches, mentors, or otherwise helps others to improve their
knowledge or skills.
·
Stays aware of market trends and
introduces new food and beverage products to meet or exceed customer
expectations, generate increased revenue and ensure a competitive position in
the market.
Ensuring
Exceptional Customer Service
·
Provides services that are above and
beyond for customer satisfaction and retention.
·
Improves service by communicating and
assisting individuals to understand guest needs, providing guidance, feedback,
and individual coaching when needed.
·
Reviews findings from comment cards and
guest satisfaction results with F& B team and ensures appropriate
corrective action is taken.
·
Reviews comment cards, guest
satisfaction results and other data to identify areas of improvement.
·
Empowers employees to provide excellent
guest service.
·
Estimates cost and benefit ratio,
maintaining balance between profit and service satisfaction.
·
Shares plans to take corrective action
based on comment cards and guest satisfaction results with property leadership.