前厅部员工 Host - Front Office

1、查看交班记录，了解上一班的移交事项，并负责处理；
Review the shift handover records, understand the matters transferred from the previous shift, and be responsible for handling them.
2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动；
Be familiar with the reservation information, understand the guests' situation, especially remember the names of the VIPs and regulars who are about to call, and be aware of all the hotel's activities.
3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取满意的经济效益；
Be familiar with all the policies of the hotel regarding room sales, promote rooms to guests visiting the hotel, and strive to achieve the best economic benefits.
4、熟练总台各项专业业务和技能，搞好对客服务；
Be proficient in all professional business and skills at the front desk and provide good customer service.
5、熟练掌握店内信息，提供准确的问讯服务；
Proficient in in-store information and provide accurate inquiry services;
6、负责为下榻酒店的宾客办理入住登记手续；
Be responsible for handling the check-in procedures for guests staying at the hotel.
7、负责客房钥匙的管理和发放工作并严格遵守验证制度；
Be responsible for the management and distribution of guest room keys and strictly abide by the verification system.
8、制作有关报表，为其它部门提供准确的接待信息。
Prepare relevant reports to provide accurate reception information for other departments.