Guest Services Manager 宾客服务经理

Job Responsibilities岗位职责
To supervise Front Office associates to ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. To ensure that the above-mentioned areas are working in a professional manner at all times. Responsible for hiring, training and development of all concierge-related associates, so they are hospitable, outgoing and guest oriented.
监督前厅部员工的工作，保证他们遵循酒店的规章制度，服务程序及标准并致力于提高所有客人的满意度。确保以上工作区域的员工能始终保持专业的态度。负责所有宾客关系员工的招聘，培训和发展事宜，使他们成为热情的，友好的和以客人为宗旨的员工。
JOB SPECIFICATION 职位要求:
Minimum 3 years Front Desk experience with at least 1 years of Front Desk Supervisory experience.至少3年前台工作经验及2年以上主管经验。
Demonstrated excellent communication and hospitality skills.
有好的沟通能力和对客服务的技巧。
Demonstrated leadership qualities.良好的领导能力。
Demonstrated communication skills. Fluently in English and Mandarin.较好的沟通能力，流利的英文和中文。