楼层主管 Floor Supervisor

1. Ensures a high level of customer service is consistently maintained.
确保持续高水平的宾客服务。
2. Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
将来自任何客人和其他部门的反馈与领班和副理进行沟通。
3. Complies with all systems and procedures as laid down by Rooms Division.
遵守房务部定立的系统及程序。
4. Ensures the cleaning and servicing of guest rooms meet brand standards.
确保客房的清洁和服务达到集团品牌的标准。
5. Ensures proper storage and issues of guest supplies.
确保正确地储存及发出客用品。
6. Ensures house linen and laundry as well as guest laundry being handled as per the set procedure and standards.
确保按设定的程序及标准处理客房的布草、客衣。
7. Assign daily task reasonably and monitor the quality and process.
分配每日工作量并对工作质量和进度进行跟进。
8. Inspects all VIP and long-stay guest rooms.
检查所有重要客人和长住客人的房间。
9. Directs and assists in assigning work to cleaning personnel.
指引和协助负责清洁的员工的工作任务
岗位要求：
1.专科（含）以上学历
2.拥有2年酒店楼层工作经验，包括6个月管理经验。