咖啡厅领班（主管级）Team Leader - Maket Cafe

【任职资格Qualification】
1.一至两年其他五星酒店同职位的工作经验。
Working experience in a similar position in a 5 Star Hotel for 1-2 years.
2.良好的英语口译及书写能力。
Good English skills (written & verbal).
3.能熟练运用办公软件（Word、Excel、PPT）。
Good computer knowledge（Word、Excel、PPT）.
4.培训技巧、积极/主动的工作态度/有承受压力的能力。
Good training conducting skills /Positive attitude to work and ability to work under pressure.
【岗位职责Job Description】
1.确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise andprovides exceptional guest service at all times.
2.在适当的时候为其他部门的内部客人提供优质服务。
Provides excellent service to internalcustomers in other departments as appropriate.
3.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily.
4.与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleagueinteractions with good working relationships.
5.与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaininggood customer relationships.
6.确保餐饮部员工提供热情、高品质的服务以满足客人需求。
One should ensure our associates (service) are alwaysreachable while it is needed by customers and show passion to provide ourauthentic service.
7.对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
Have a thorough knowledge and understandingof all food and beverage items in the menu and the ability to recommend Foodand Beverage combinations and up-sellalternatives.
8.确保餐厅的前、后区域的洁净有序。
Ensures that the Market Café is kept cleanand organized, both at the front as well as theback of house.
9.餐厅副经理不在岗时，就每日的准备、服务和菜单为员工召开班前例会。
In the absence of Assistant Manager - Market Café, conductdaily pre-shift briefings to associates on preparation, service and menu.
10.协助与厨房针对每日营运和质量控制密切沟通。
Assist to liaise with the Kitchen andBeverage Department on daily operations and quality control if appropriate.
11.执行收银员的职能并负责Infrasys收银程序。
Performs the function of cashier andresponsible for Infrasys cashiering procedure.
12.将现金余额和信用卡费用和现金汇款放到前厅部保险箱中。
Balances cash and credit card charges andremittance of cash to frontoffice safe.
13.对于特别宴会或大型活动进行必要的检查。
Makes necessary checks needed for specificevents or functions.
14.成为亲身实践操作的主管人员并时常出现在餐厅区域，尤其是繁忙时段。
Be a hands-on supervisor and be present atall times in the MarketCafé,especially during busy periods.
15.协助监督对所有运营设备和营业用品的月度盘点。
Assists with conducting monthly inventorychecks on all operating equipment and supplies.
16.协助与厨房针对每日营运和质量控制进行密切沟通。
Assist to liaise and organize with housekeepingdepartment that thecleaning schedules are strictly adhered to.
17.运营时确保向客人提供充分优质高效的服务。
One should ensure to 100% focus on customersduring operation and provide authentic / sufficient service.