Loyalty Manager 忠诚客户经理

1.Ensure maximum guest satisfaction through personal recognition to all VIP members and prompt cordial attention from arrival through departure通过给予所有VIP客人个性化的认知,确保及时的热忱的关注，争取优质的客人满意程度。2. Ensure all expected departure VIP receives express check out service offer确保所有预离店贵宾或者会员收到快速办理离店手续服务3. Liaise with other departments and necessary outside contracts to ensure excellent service delivery和其他部门或酒店外的合作者做好沟通以便确保服务高质量的完成4. Handle guest complaints and refer them as necessary, follows up on corrective action处理好客人的投诉，根据必要写上跟踪改进活动5. To handle VIP amenity preparation处理贵宾欢迎品的准备工作6. Ability of anticipate guest needs能提前预知分析客人所需7. Good knowledge and very familiar with all front office area operation掌握前厅部工作知识并且十分熟悉前厅部日常运行8.Good English language skill良好的英语能力9.Be good at organize and problem solving良好的组织以及解决问题的能力
酒店福利
1. 员工每年可以为直系亲属申请免费宿舍探亲房福利，最长可达15天；
2.所有岗位均包食宿（宿舍免费WIFI、空调、洗衣机），上下班有免费员工班车接送；
3.所有员工均购买五险一金；
4.所有员工工作满一年，均可享有5天带薪年假和5天带薪奖励假；
5.正式员工享有本酒店餐饮五折，集团姐妹酒店优惠客房和餐饮折扣.