预订部主管 Reservation Supervisor

职位描述：
熟悉了解酒店产品知识，以及相关活动。同时对酒店及周边的产品知识具备高度的认知。实现客房销售和收益的最大化，其中以客房促销最为重要。及时高效的处理来自不同渠道的预定。每日检查当日所有新预定，取消或变更的预定，确保信息准确无误及时通知相关部门。 每日检查3-5日的预抵散客及团队预定确保客人信息，需求，价格等信息准确无误。 完成当班文秘工作，具体包括准备往来文件，文件的归档，发送传真，电子邮件等。一直保持积极的销售态度，不错失酒店范围内的任何销售机会。发展酒店散客及团队预定团队，并且确保每次的电话查询，保证最大收益。确保佣金需求被正确，及时的跟进。确保所有的被拒业务根据原因加以归档。确保所有往来文件被及时归档，其信息准确无误。遵守公司的信用制度并确保所有预期收益能被及时收取。遵守预先设定的客房供应及房价控制。根据预定部相关流程，维护及更新客户资料和营销数据库。确保与相关的所有信息输入准确无误，并保证有足够的备份以做检查。持续性地确保高水准的对客服务标准。
岗位要求：
具有至少三年在国际连锁酒店的相关经验。良好的中英文读写能力。较强的人际交往和组织能力，具有良好的沟通技巧。拥有较强团队合作精神能在强压下胜任工作。创新及自我激励。
Position Summary:
Familiar
with hotel product knowledge and activities.Maximize room
sales and revenue for the hotel, prioritizing up-selling.Check
daily all new reservations, cancel or change reservations, make sure
information passed to relative departments are correct.Check
arrival guests or groups of 3-5 daily, making sure the guest information,
requirements and price information is correct.Perform
duties of secretarial nature including preparing correspondence, maintaining
files, sending faxes, email, etc.Always
maintain a sales attitude, not losing any sales opportunity in the hotel.Develop
the Reservations and Group & Tour teams to maximize revenue on all enquiries.Make
sure all commissions are correct and followed-up on promptly.Make
sure all reject business is filed with the reasons.Ensure that
all correspondence has been filed accordingly, with correct and updated
information.Comply to the
hotel credit policy and make sure all forecast revenues are met.Comply with
set rooms supply and price control.Maintain and
update guests’ information and sales data by reservation procedures.Maintain high
level guest service standards.
Job requirements:
Minimum 3 years of experience in a
similar capacity with international chain hotels.Excellent
command of written and spoken in English and Chinese.Good interpersonal, organizational
and communication skills.Good team player.Able to work under pressure
and deal with stressful situations during busy periods.Innovative self-starter with high
motivation.