宴会主管 Banquet Supervisor

【职位描述】
Complete TBS checklists on product knowledge.
Make suggestions on the menu that might suit guests of different nationalities.
Know menu items of all other outlets to recommend guests to other outlets.
Confidently know opening hours of all restaurants and hotel outlets.
Recommend other restaurants and city attractions to hotel guests.
Actively check staffs’ product knowledge on each shift.
Check reservations for the day, ensuring that the restaurant and staff have tables ready and that large bookings have been confirmed by phone.
Ensure that all staff are briefed for the details of the shift ahead.
Complete the TBS checklist on preparing the restaurant for service.
Ensure that the shift is reviewed, handovers and briefings are carried out.
Be aware of potential highs and lows in the business.
Identify and communicate potential sales leads to your Manager.
Create an environment where “everyone sells”.
Communicate relevant financial information to the team.
Understand relevant OH&S legislations and the implications on the operation of the department.
Ensure that safe and healthy working practices are observed throughout service.
完成TBS产品知识检查表。
在菜单上提出适合不同国籍客人的建议。
了解所有其他门店的菜单项，向其他门店推荐客人。
自信地了解所有餐厅和酒店门店的营业时间。
向酒店客人推荐其他餐厅和城市景点。
每班积极检查员工的产品知识。
检查当天的预订情况，确保餐厅和工作人员准备好了桌子，并通过电话确认了大量预订。
确保向所有员工简要介绍未来轮班的细节。
完成关于餐厅服务准备的TBS检查表。
确保对轮班进行审查，进行交接和简报。
注意业务中潜在的高点和低点。
识别潜在的销售线索并与经理沟通。
创造一个“人人销售”的环境。
将相关财务信息传达给团队。
了解相关职业健康安全法规及其对部门运作的影响。
确保在整个服务过程中遵守安全和健康的工作规范。
【任职要求】
2-4 years in a managerial position in 4 / 5-star category hotel.
Good English skills, both written and verbal.
Familiar with computer systems.
Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
Strong leadership, people management and training skills.
Guest oriented and able to confidently build and exceed service standards.
Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
Strong interpersonal skills and attention to details.
Key strengths (under the 9 competencies) in people management communication and planning.
在4/5星级酒店担任管理职位2-4年。
良好的英语写作和口语能力。
熟悉计算机系统。
有动力和决心，以热情完成所有任务，抓住机会学习新技能或知识，以提高个人表现。
灵活，对不断变化的需求做出快速积极的响应，包括执行要求您执行的任何任务。
追求团队目标的过程中，通过向同事表示合作和支持，保持高度的团队关注。
强大的领导力、人员管理和培训技能。
以客为本，能够自信地建立并超越服务标准。
对服务、餐饮成本控制、劳动力控制、饮料菜单编写、维护、商品销售、计算机和会计有全面的了解。
较强的人际交往能力和对细节的关注。
人员管理沟通和规划方面的主要优势（9项能力下）。