宾客服务中心主管Guest Service Center Supervisor

• Manage operation of Concerto and Opera in order to monitor occupancy, managing overbooking, and tracking of promotional offers, denials, regrets and rate change accuracy.
熟练运用Concerto 和Opera 系统控制住房率、管理超额预订、追踪推广价的预订、拒绝、谢绝的预订数量及价格更改的准确性。
• Control rooms inventory including allocation and reservations to areas of maximum yield. Assist the revenue team in achieving maximum room rate, yield and conversions management.
房量控制包括：预留房及相关方面的房间预订从而最大限度地增加酒店的收入。协助收入团队最大限度地达到高房价、高产量和高转换。
• Leading the reservations team to improve their up selling skills and further improve the average room rate and overall yield penetration.
带领团队不断提高对酒店产品增销的能力与技巧，为进一步提高收入，做到收入最大化而努力。
• Ensuring effective communication with other departments on promotional activities within the hotel, including Food & Beverage and Room promotions to assist in achieving /exceeding our revenue goals.
确保与其他部门就酒店内的宣传活动：包括餐饮及客房的推广活动，进行有效的沟通，以确保推广达到或超越预期目标。
• Manage and maintain Concerto and Opera close out/opening-up dates/times and with the help on Yielding management, ensuring right set up on Rate and Yielding restrictions in systems.
管理和维护Concerto和Opera系统价格开放/关闭的日期及时间，确保正确的价格及产量限制等设置。
• Ensure right data input in STR report and send out the daily STR report to all related persons on time.
确保每天输入STR中数据的准确度，并且每天及时发出STR报表给相关管理层。
• Answer incoming phone calls primarily from internal and external callers in a timely and professional manner that reflects highly on the hotel and brand.
• 负责及时和用体现酒店和品牌的专业态度接听内外部电话。