GRO宾客关系员

Duties andResponsibilities工作职责
· Ensures at all times maximum guestsatisfaction through personal recognition to all guests along with PCR members,VIPs, and repeat guests, and promptcordial attention from arrival through departure.
· 确保最大限度上满足客人的需求，关注优悦俱乐部会员及重要贵宾从到达至离开酒店期间，为客人提供个性化服务，使客户满意。
· Ensures Priority Club members consistently receive all benefits, repeatguests and other VIP’s receive special recognition and service.
· 确保优悦俱乐部会员能获得最大利益，回头客及重要客人都能受到特别的关注。
· Greets VIP guests personally
· 迎接贵宾客人。
· Greets all guests at all timesin a friendly and helpful manner and attempts to learn and use guest’s name atevery opportunity.
· 随时以友好的态度与客人打招呼，为客人提供帮助，尽量称呼客人的姓名。
· Liaises with other departments and necessary outside contracts to ensureexcellent service delivery.
· 与其他部门保持合作，与必要外界部门保持联系，确保为客人提供优质服务。
RequiredSkills –
技能要求
· Adhere to Front Office andGuest Relations Policies and Procedures
· 了解前厅部政策及操作程序
· Effective communication skillsin both Chinese & English
· 有效的中英文沟通能力
· Familiar Opera System
· 熟悉酒店电脑系统操作
Qualifications –
学历
· Tertiary education
· 高等教育
Experience –
经验
· Experience in the hospitalityindustry preferred
· 具有酒店行业经验者优先
· Fluent English speakingpreferred
· 流利的英文表达能力优先
· Excellent customer relations
· 良好的宾客关系
· Excellent communication skill
· 良好的沟通技巧