Housekeeping Supervisor 客房部主管

• Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
• 监督和检查分配给客房和公共区域服务生的工作，按酒店和公司业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务。
• Supervise the implementation of housekeeping standards and procedures in relation to:
• 监督客房部各项标准和工作程序的执行：
o Bedroom service
o 臥室服务
o Bathroom service
o 卫生间服务
o Valet service
o 洗衣服务
o Cleaning service
o 清洁服务
o Linen maintenance
o 布巾维护
• Recommended changes to these standards and training needs on an ongoing basis
• 就这些标准和培训需求提供持续性的改进建议。
• Maintain a current and thorough knowledge of all housekeeping systems
• 对客房部所有系统有最新和完整的知识。
• Open and close the shift and ensure effective shift hand over
• 负责管理接班和交班工作，以确保交接班过程的有效进行。
• Distribution and collection of keys
• 分发和收集钥匙。
• Management of all incoming and outgoing calls
• 管理所有的呼入和呼出电话。
• Solve employee grievances
• 解决员工受到的不公正待遇问题。
• Perform Room allocations
• 分配客房
• Perform Room inspections
• 检查客房
• Prioritise arrival rooms
• 排列抵店客人客房的优先顺序。
• Liaise with Front Office for guest and hotel requirements
• 配合前台满足酒店和客人的要求。
• Ensure guest valet is processed and delivered in a timely manner
• 确保及时为客人提供洗衣服务并送还。
• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
• 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
• Manage all special requests made by guests
• 处理客人所有的特殊要求。
• Ensure consistency within the department
• 确保部门内工作的一致性。
• Management of lost property for the hotel
• 管理酒店的遗失财物。
• Ensure you have complete knowledge of room types, layouts and facilities
• 确保具有客房类型，设计和设施的全面知识。
• Manage storage areas
• 管理仓库
• Maintain adequate stock levels
• 保存充足的用品存货。
• Complete stock takes as required
• 按要求完成库存盘点工作。
• Maintain stock levels
• 维持存货水平
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• 进行交接班说明，确保了解酒店的工作和运营需求。
• Works with Superior and Human Resources on manpower planning and management needs
• 与上级领导和人力资源部一起进行人力规划和管理需求。
• Works with Superior Director of Finance in the preparation and management of the Department’s budget.
• 与上级领导和财务总监一起编制和管理部门预算。