Loyalty Manager忠实客户经理

Monitor guest relation personnel to ensure maximumguest satisfaction through ρpersonal recognition and prompt cordialattention from arrival through departure.监督客户关系部工作人员,以确保来宾始终得到礼貌接待及充分的注意和重视,由此实现最大的客人满意度Monitor guest radiations personnel to ensure PriorityClub members consistent receive a benefits, repeat guests and other VIP’s receivespecial recognition and service.监督客户关系部人员的工作,以确保优悦会会员始终得到全部优惠,常客和其它贵宾也得到特别关照Inspects all VIP rooms prior toarrival. 在贵宾到达前对贵宾房进行检查Greet VIP guests personally.亲自迎接贵宾Liaise with other departments and necessary outsidecontracts to ensure excellent service delivery. 与其它部门和必要的外部承包商联系,以确保提供高质量的服务Oversee maintenance of efficient repeat guest history system.对高效的常客客史档案系统维护实施监管Promote Inter Hotel sales and in-housefacilities. 促进店际销售及完善内部设施Perform such functions as toinclude but not be limited to:行使下列功能,包括但不仅限于:Priority Club and regular guest welcomeletters 向优悦会会员和常客致欢迎信Solicitation of priority Club applications发展优悦会会员Attending to special requestsby guests回应客人提出的特别要求Develop and implement guesttelephone contact systems 开发和应用客人电话联系系统Handle guest complaints and referthem as necessary, follows up on corrective action. 处理客人投诉,如有必要则将其提交给有关部门,并对纠正措施进行跟进Compile, analyse and controlguest relations costs.对客户关系部的成本情况进行编写、分析和控制Schedule and attend regularPriority Club and VIP guest cocktail parties and social engagements in aneffort to further improve on service delivery. 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动,以便进一步提高服务质量Review arrival lists for allarrivals and VIPs to check room allocations, amenities, and special requests.查阅来客单,检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请Prepare requisitions foramenities on a timely basis.及时准备设备使用申请Overall responsible forensuring and maintaining the entire range of services offered for the ClubFloor and Club Lounge with the aim to maximum guest satisfaction.确保向行政楼层和行政俱乐部提供全方位的服务最大程度的获得宾客满意度。Appraise appearance,discipline and efficiency of all staff under direct supervision and initiateimmediate remedialaction if necessary.评估所有员工的外在形象、守纪情况和工作效率并进行直接监管,如有必要,可采取直接的纠正措施Organize and conduct regularmeeting for all Guest Relation`s staff to facilitate communications and smoothoperations.组织和召开客户关系部全体人员参加的会议,以加强交流和保证业务的顺利进行。Prepare efficient work schedulefor Guest Ruinations staff, arranging holidays and Vacation, taking intoconsideration project occupancy and forecasts and any large group movements,especially those early ready late arrivals or departures.在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下, 为客户关系部员工准备高效的工作计划,安排节日和假日.Works with Human Resources onmanpower planning and management needs.与上级领导和人力资源部一起进行人力规划和管理需求。Works with superior andDirector of Finance in the preparation and management of the Department’ s budget.与上级领导和财务总监一起编制和管理部门预算。