俄语宾客关系主任 Guest relation Officer - Russian

工作职责：
1.遵循品牌承诺并始终提供优异的对客服务
2.礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决
3.确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务
4.以协助和灵活的态度与其他员工密切合作，关注酒店的整体成功和客人的满意度
5.根据顾客意见调查结果，确保所有改进措施贯彻执行
Jod Description:
1.Deliversthe brand promise and provide exceptional guest service at all times
2.Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily
3.Ensuresthat all company minimum brand standards have been implemented, and thatoptional brand standards have been implemented where appropriate
4.Worksclosely with other Front Office Associate in a supportive and flexible manner,focusing on the overall success of the Hotel and the satisfaction of Hotelguests
5.Respondsto the results of the LRA and ensures that the relevant changes are implemented
工作要求：
1.问候并向客人传递信息，是向客人和访客提供信息
2.完成客人需求、响应客人要求，从而为促进酒店生意
3.认知、处理、倾听客人需求，提升忠诚客人
4.有丰厚的提成奖金
Job Request:
1.Welcomes, provides updates and information for guests and visitors.
2.Helps promote the hotel's range of services on offer (e.g. the bar) by anticipating customer needs and responding to guests' requests.
3.Helps gain guests' loyalty by being present, available and ready to listen.
4.good profit bonus