餐饮部经理

【职位描述】
行政
Administration
§ 协助餐饮部副总监确保餐饮部运作符合其酒店策略，适当执行酒店规章。
Assist ADOFB to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
§ 协助餐饮部行政总监监督部门营运手册的准备和更新工作。
F&B Manager to oversee the preparation and update of individual Departmental Operations Manuals.
§ 协助餐饮部行政总监定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
F&B Manager to conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
宾客服务
Customer Service
§ 确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
§ 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
§ 在公共区域花时间观察员工和客人之间的交流并和客人交谈，必要的时候通过部门经理在对客服务技能上对员工进行指导。
Spends time in public areas observing associate-guest interaction and talking with guests, working through Heads of Department to coach associates in guest service skills as necessary.
§ 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ 与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships
财务
Financial
§ 将员工的工作能力通过多项技能、多项任务和有弹性的日程安排的运用而达到最大化，以完成经营上的财政目标和顾客期望。
Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
§ 确保每个盈利部门（例如：餐厅、酒吧、宴会厅）都在遵循品牌承诺的条件下以利润最大化为目标而运作。
Ensures that each profit centre (e.g. Outlet, Bar, Banquets) is operated in line with maximising profit while delivering on the brand promise.
§ 确保每个消耗部门（例如：管事部）同样在遵循对客人的品牌承诺的条件下，以可能达到的最低成本损耗结构运作。
Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
§ 协助餐饮部行政总监组织餐饮部年度经营计划的准备工作。
Assist EAM – F&B to coordinates the preparation of the Annual Business Plan for Food and Beverage.
§ 对经营业绩进行战略分析以更便于得到准确而有意义的预测，适当的时候让各个部门经理参与其中。
Analyses business performance strategically to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.
§ 以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候让各个部门经理参与其中。
Manages costs proactively based on key performance indicators, working through the respective Heads of Department as appropriate.
§ 确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
§ 协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
§ 积极参加每周收益管理会议，监督适用的价格结构以达到收益和餐厅及宴会厅整体利润的最大化。
Participates in weekly yield and revenue management meetings actively, overseeing the appropriate pricing structures to maximise yield and overall profits in Outlets and Banquets.
市场营销
Marketing
§ 协助餐饮部行政总监准备、使用并更新一份年度市场计划，按照部门需要分派到各个部门。
Assist EAM – F&B to prepares, utilises and updates an Annual Marketing Plan, broken down as necessary by department.
§ 不断评估当地、国内和国际市场趋势、供应商和其他酒店/餐饮企业营运状况以确保酒店自身经营状况保持竞争力和领先位置。
Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s own operations remain competitive and cutting edge.
§ 鼓励部门经理寻求市场和公关方面的机会以加强关注力并最终带来生意。
Encourages Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.
营运
Operational
§ 确保酒店最基本的品牌标准都要被贯彻执行并在适用的地方有选择地执行品牌标准。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
§ 监督所有营运情况，尤其在旺季期间，并和各个部门经理一起调整需要改动的地方。
Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.
§ 确保贯彻执行餐饮经典20条的标准。
Ensures that the Food and Beverage Top 20 are implemented.
§ 对于客户调查的结果作出反馈并确保落实相应的改善措施。
Provides feedback on the results of the Consumer Audit and ensures that the relevant changes are implemented.
§ 以支持和灵活的态度与其他管理层成员紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other Leadership Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§ 确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
§ 确保所有员工要对季节性产品和市场上的新产品有最新的任何和了解。
Ensures that all associates are up to date with the availability of seasonal and new products on the market.
§ 在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下作出反馈。
Tastes and monitors the food and beverage products served throughout the operation, providing feedback where appropriate.
人事
Personnel
§ 监督和协助所有餐饮部员工的聘用和筛选。确保部门经理在招聘时遵循酒店指示，在筛选员工时以能力基础进行选择。
Oversees and assists in the recruitment and selection of all Food and Beverage associates. Ensures that Heads of Department follow hotel guidelines when recruiting and use a competency-based approach to selecting their associates.
§ 监督餐饮部所有员工的守时性和仪容仪表，确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况。
Oversees the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
§ 经过适当的培训、指导和/或教导，通过提高每个部门经理的技能和能力将其效力发挥到最大化。
Maximises the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
§ 指导部门经理进行年度表现评估，支持他们的职业发展目标。确保他们可以指导其员工进行年度表现评估。
Conducts annual Performance Development Discussions with Heads of Department and supports them in their professional development goals. Ensures that they in turn conduct annual Performance Development Discussions with their associates.
§ 确保每个分部门经理在与培训经理和部门培训员协调下为其员工制定培训计划并落实有效的培训课程。
Ensures that each Head of Department plans and implements effective training programmes for their associates in coordination with the Training Manager and their Departmental Trainers.
§ 鼓励员工成为有创意的、主动的、具有挑战精神并可以认识到自身对于营运成功所作贡献的员工。
Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
§ 支持落实以人为本，示范并加强凯悦价值观和文化特性。
Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
§ 确保所有员工完全理解并严格遵守员工守则。
Ensures that all associates have a complete understanding of and adhere to associate rules and regulations.
§ 确保员工遵守所有与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。
Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
§ 对于员工意见调查做出反馈并落实相应的改善措施。
Feedback the results of the Associate Opinion Survey and ensures that the relevant changes are implemented.
其他
Other Duties
§ 熟知与员工和行业相关的法律法规。
Is knowledgeable in statutory legislation in associate and industrial relations.
§ 理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。
Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
§ 确保高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation and grooming.
§ 与竞争酒店、商业伙伴和其他组织的相关代表保持强而专业的关系来往。
Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
§ 根据行业、公司和酒店对于餐饮部要求的变化做出反应。
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
§ 需要时参加培训课程和会议。
Attends training sessions and meetings as and when required.
§ 执行分派的任何合理任务和额外职责。
Carries out any other reasonable duties and responsibilities as assigned.
【任职要求】
最好拥有酒店或旅游管理的本科或专科学历；
至少3年担任国际联号餐饮部经理工作经验；
必须具有良好的经营、行政管理和人际交往能力。