大堂副理/值班经理/宾客服务经理

 Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.
管理本班的前台工作确保客人得到快速的，专业的服务和个人的关注。
• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
• Provides functional assistance and direction to all departments.
向所有部门提供功能性支持和指导。
• Cooperates, coordinates and communicates with other hotel departments as required.
按需要与酒店其它部门进行合作、协调和沟通。
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
• Responds to guest needs and resolves related problems
就客人的需求做出反应并解决相关问题。
• Ensures VIPs and priority club guests receive special attention
保证贵宾和优悦会会员受到特别关照。
• Inspects front of house and back of house regularly for cleanliness.
定期检查一线各部门和二线各部门的清洁状况。
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。