前台接待

职位概要：
1、Maintains of efficient repeat guest history system完善并更新客史系统
2、Daily Check in and Check out and cashier日常办理入住和退房以及相关抛帐
3、Promote Inter-Hotel sales and in-house facilities推销酒店的服务，设备及设施
4、Perform such functions as to include but not be limited to:执行以下包括的功能但不仅限于这些功能：
5、VIP guest welcome/welcome back letters贵宾的欢迎信
6、Solicitation of Fraser World applications争取使更多的人加入辉盛会员
7、Attending to special requests by guests认真对待客人的特别要求
8、Handle guest complaints and refer them as necessary, follows up on corrective action处理客人的投诉并且跟踪，解决客人投诉
9、Participates in regular meetings for all Guest Relation’s and Front Office staff to facilitate communications and smooth operations参与和分享常规的前厅部会议，主动与同事进行交流以便提升日常的操作与运转
10、Has full knowledge of Fraser standards, especially the Fraser World programs熟悉辉盛集团的标准，特别是辉盛会员计划
11、Assists Duty Manager in all aspects of his/her duties协助大堂经理的各方面工作