1.Conduct effective shift briefings ensuring all staff are aware of VIPs, special ccasions, daily specials; emphasis on upselling certain products; etc
有效的进行交接班说明会,确保所有员工了解重要客人,特殊活动,每日特价,重点是推销某些产品等。
2.Encourage and motivate staff to provide optimum service during all shifts
激励在岗员工为客人提供卓越的服务。
3.Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
4.Anticipate market changes and review operations when necessary
善于预测市场的变化情况,并在必要时审评运营工作。
5.Conduct competitor analysis
对竞争对手进行分析。
6.Forecasting
进行预测工作。
7.Stock control
有效的控制存货。
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