VIP宾客服务主任

1、Ensure that the instrument meets the required requirements
确保仪容仪表符合规定要求。
2、Check the shift record, understand the transfer of the previous shift, and be responsible for handling it
查看交班记录，了解上一班的移交事项，并负责处理。
3、Familiar with the booking information and the day's customer situation, master the VIP customers and frequent customers information, understand all hotel activities
熟悉预订资料及当天客情，掌握即将来店VIP客户及常客信息，了解酒店的所有活动。
4、Familiar with hotel policies on room sales, and actively guide sales to customers
熟悉酒店有关客房销售的各项政策，积极对客引导销售。
5、Skilled in operating the professional business and skills of the front desk to ensure the quality of customer service
熟练操作总台各项专业业务和技能，保证对客服务质量。
6、Skillfully grasp the relevant information inside and outside the store, and provide accurate inquiry service
熟练掌握店内外相关信息，提供准确的问讯服务
CUALIFICATIONS:
任职要求
1、Good command of English in listening, speaking, reading and writing
具备良好的英文听说读写能力。
2、Open-minded, flexible, down-to-earth, with a strong sense of service, marketing awareness and responsibility
性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。