此岗位并不局限于客房中班对客,是需要做房/楼层清扫的客房服务员。
工作职责:
Cleans and maintains guestrooms, guest corridors, linen rooms and cupboards according to set standardsand procedures.The comprehensive salary can reach 5000-7000 yuan.按照既定标准和工作程序,对客房、走廊、布草房和餐具柜进行清洁。综合工资可达5000-7000元。
Replenishes guest supplies.补充客用品。
Ensures guest servicesspecified by superiors and guests requests are promptly and courteously met.及时、礼貌的完成上级指定的对客服务并满足客人的要求。
Reports damage or malfunctionin hotel rooms to superior.向上级汇报酒店客房内的损坏或故障情况。
Maintains equipment in properstate of cleanliness and repair.保证设备的清洁和修缮。
Maintains a section room report.完成区域客房报告。
Maintains a daily roomchecklist.完成每日客房检查工作单。
Meets with superior and takeson daily assigned tasks.与上级会面并承担每日分配的任务。
Reports and submits lost andfound articles to superior immediately.及时向上级汇报和上交与客人遗失物品。
Report guest complaints tosuperior immediately.及时向上级汇报客人的投诉。
Reports unusualbehavior/activities on floors to supervisor.向上级汇报楼层里的反常行为和活动。
Records room status inallocated section accurately.准确记录在划定的区域内的房间情况。
Complies with hotel’s health,safety and hygiene policy.遵守酒店的健康、安全和卫生政策。
Adheres to personal groomingand hygiene standards.保持个人仪容和卫生标准。
Attends meetings and trainingsessions as required.按要求参加会议和培训活动。
任职资格:国际联号工作经历优先
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