Concierge Trainee 礼宾部实习生(实习)

在酒店入口或礼宾台微笑迎送每一位客人，主动为上下车的客人提供协助（如开门、打伞）。安全、高效地为入住客人搬运行李至房间，并礼貌地介绍房间设施。为离店客人收取行李，妥善保管并协助装车。为客人办理行李寄存和提取手续，准确填写行李牌，确保行李寄存区的整洁与安全。处理客人遗留物品的登记、保管和认领流程。准确回答客人关于酒店内部设施（餐厅、泳池、健身房、SPA等）的营业时间、位置和特色的问题。积极与前台、宾客关系、客房部等部门沟通协作，确保客人需求被及时、准确地传递和满足。认真完成班次报表的填写，确保重要信息和未完成事项能清晰地交接给下一班次的同事。保持礼宾台、行李车和门前区域的整洁、有序和专业形象。至少六个月实习期。具备良好的沟通能力，简单的英语口语交流能力。
Greet and see off every guest with a smile at the hotel entrance or the concierge desk, and offer assistance to guests getting on and off the vehicle (such as opening the door or holding an umbrella).Safely and efficiently carry luggage for guests to their rooms and politely introduce the room facilities.Collect luggage for guests leaving the hotel, keep it properly and assist in loading it onto the vehicle.Handle the luggage storage and retrieval procedures for guests, accurately fill in the luggage tags, and ensure the cleanliness and safety of the luggage storage area.The registration, storage and claim process for handling items left behind by guests.Accurately answer guests' questions about the business hours, locations and features of the hotel's internal facilities (such as restaurants, swimming pools, gyms, SPA, etc.).Actively communicate and collaborate with departments such as the front desk, guest relations, and housekeeping to ensure that guests' needs are promptly and accurately conveyed and met.Complete the shift report carefully to ensure that important information and unfinished matters can be clearly handed over to the colleagues of the next shift.Keep the concierge desk, luggage carts and the area in front of the door clean, orderly and professional.At least a six-month internship period.Have good communication skills and simple oral English communication ability.