前台主管 Front Desk Supervisor

1. Responsible for the reception and management of the hotel front desk, familiar with the functions of the front desk service facilities, and in good condition.
2. To achieve the highest occupancy rate of the rooms and obtain the best room income.
3. Supervised subordinates, assigned work tasks, clarified post responsibilities and adjusted work deployment at any time.
4. Maintain good guest relations, handle guest complaints independently and effectively.
5. Assist the hotel and higher-level leaders to deal with emergencies.
1.负责酒店前台的接待和管理工作，熟知前台服务设施的功能，处于完好状态。
2.使客房达到最高出租率，获取最佳的客房收入。
3.督导下属，委派工作任务，明确岗位责任，随时调整工作部署。
4.保持良好的客际关系，能独立有效地处理宾客投诉。
5.协助酒店与更高一级领导处理突发事件。