前台接待员 Receptionist

1. Clear the products provided by the hotel, familiar with room types, catering facilities and other service facilities;
2. Master the hotel's preferential policies and rate policies, and understand the room status and occupancy rate;
3. Maintain good communication between the front desk and other departments and management in order to achieve the hotel's business objectives;
4. Maintain good communication with all guests to achieve the hotel's business objectives;
5. Check reservation information and VIP notice, and arrange guests to stay properly;
6. Ensure that all guest check-in is detailed, accurate and clear;
7. Maintain smooth front desk operation and provide high-quality service for members and guests.
1. 明确酒店所提供的产品，熟悉客房类型、餐饮设施及其他服务设施；
2. 掌握酒店各项优惠政策和房价政策，了解客房状态和出租率；
3. 为达到酒店营运目标，保持前台与各部门及管理层的良好沟通；
4. 为完成酒店的营业目标与所有客人保持良好沟通；
5. 检查预定资料及VIP通知单，合理安排宾客入住；
6. 确保宾客所有入住登记详细、准确、清晰；
7. 维持顺畅的前台运作，为会员及嘉宾提供高质量的服务。