Assistant Front Office Manager前厅部副经理

Main responsibilities主要职责：
Customer relations客户关系
1.Is regularly available in the hotel lobby and reception.
时时关注酒店大堂和前台区域。
2.Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty.
在客人入住的全程与客人建立良好的沟通关系，确保客人对酒店的忠诚度。
3.Anticipates guests' needs and takes them into consideration.
预见客人的需求，并予以采取措施。
4.Handles any guest complaints that are not settled directly by members of the team.
跟进处理部门未能一次解决的遗留客诉。
Professional techniques / Production专业技能/产品知识 1. Informs guests about the formalities, any special conditions relating to their stay and the services available.
告知客人在其入住期间，与之相关的酒店信息及其可享受的服务待遇。
2.Organizes arrivals and departures.
合理组织安排登记入住和退房离店事宜。
3.Coordinates room allocation with the Executive Housekeeper, handling any switches as necessary.
与行政管家协调房间管控事宜，必要时及时做出调整。
4.Communicates with the other departments.
与其他部门保持良好的沟通关系。
5.Ensures that guest documentation and information is available and up-to-date.
确保客人信息真实有效。
6.Formalizes instructions as necessary and supervises their application.
将操作流程规范化，并予以监督贯彻落实。
7.Supervises the correct use and follow-up of applications centralizing customer profiles and records.
指导并监督对客人资料记录的正确使用。
Team management and cross-departmental responsibilities团队管理和交叉责任
1. Modifies working methods to comply with the brand philosophy.
调整工作方法，更适应于品牌要求。
2.Develops employees' skills and guides them in their professional development.
提高员工技能，指导其更为专业化。
3.Ensures that the appropriate information is given and received by his/her team, to and from the other departments.
确认时时给予与接收来自部门内部以及其他部门的信息反馈。
4.Leads and motivates the team to create a good working atmosphere.
引导并激发团队的创造力。
5.Anticipates needs and organizes recruitment for the team.
预见需求，合理招募新员工。
6.Carries out annual performance appraisals for team members, sets targets and helps them progress in their careers, developing their skills.
为团队员工做年度绩效评估，为其设定目标，助力其职业生涯的发展，提高工作技能。
7.Prepares the team's training plan and follows up implementation.
制定部门培训，并予以贯彻。