值班经理 Duty Manager

•Communicate effectively with employees, provide clear instructions, pay attention to their performance and give incentives. Interview, select, train, supervise, evaluate, and manage all employees of the front office according to the relevant procedures. Pay attention to the traffic situation in the lobby and adjust the staff according to the needs.
•与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，管理前厅部所有员工。留意大堂交通状况，根据需求进行人员调配。
•Pay attention to VIP and bookings with special requirements, update the relevant information of the system in a timely manner, and ensure the good operation of VIP and group bookings. Supervise changes to in-house guest rates.
•关注VIP及有特殊要求的预订，及时更新系统相关信息，确保VIP及团队预订的良好运作。监督住店客人房价变更情况。
•Conduct daily management of the front desk, and solve customer problems with keen judgment and determination.对前台进
•行日常管理，用敏锐的判断力和决断力解决客户的问题。
•Conduct a 1:1 interview according to the Hilton PDR standard to ensure fairness to each employee and provide a platform for employees to continue to grow.
•根据希尔顿PDR标准，进行1：1的面谈，确保对每个员工的公平，为员工提供继续发展的平台。
•Train high-potential employees in the department to promote the improvement of work standards and further career planning.培训部
•门高潜能员工，促进工作水平的提高及进一步的职业规划。
•Committed to hotel work, providing creative advice for hotel development, providing high quality service to customers and the entire team.
•致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。
•Easy-to-understand training for new employees to meet the minimum standards of competence as soon as possible, understanding the company's expectations and requirements.
•简单易懂的培训新员工，使其尽快达到胜任工作的最低标准,了解公司的期许与要求。
•Provide customers with warm and attentive service, feel at home.
• 为顾客提供热情周到的服务，有宾至如归感。