Assistant Front Office Manager 前厅部副经理

Efficiency of check in/check out process.
确保入住及离店手续的效率性。
Accuracy in retrieval of guest data and billing.
确保客人信息与账目的准确性。
Management of the guest service experience / personalization.
确保个性化服务以提升客人体验。
Management of guest complaints.
处理宾客投诉。
Management of food safety & data safety.
保证食品安全及信息安全。
Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization.
确保提供给同事们一个没有歧视、骚扰和危险的工作环境。
Knowledge and Experience知识和经验
Minimum three (3) years relevant experience in a similar position in a renowned international hotel brand(s)
在国际酒店内从事至少三年类似岗位的经验
PMS and Office software knowledge
熟悉并掌握Opera酒店管理系统和各类办公软件
Excellent oral and written skills in Mandarin and English
优秀的中英文听说读写能力
Experienced in guest experience management, understands and can use reporting RPS, etc.
熟悉宾客体验管理体系，可熟练使用报表工具对宾客满意度进行分析
Competencies 技能
Strong organizational & leadership skills
优秀的组织能力和领导能力
Analytical skills a must combined with creativity and initiative
结合了创造性和主动性的分析能力
Excellent interpersonal & communication skills
优秀的人际关系和沟通能力
Highly organized, quality and results oriented person
极具计划性，并以质量和结果为导向
Adaptable and flexible to embrace /respond to change effectively
适应性强，灵活并能有效地接受和应对变化