Reservations & Service Center Agent预订及服务中心文员

· Sell the AccorHotels products and services using up-selling and suggestive selling techniques.
运用销售技巧和房间销售升级技巧推广雅高酒店集团的产品和服务。
· Promote the Hotel’s products and services.
推销酒店的产品和服务。
· Maintain a high level of product and service knowledge about all AccorHotels in your region.
充分了解所在地区的雅高酒店集团成员的产品和服务。
· Develop and maintain a regular pattern of sales calls.
制定并保持定期销售拜访模式。
· Prepare and execute action plans which increase reservation sales and associated business.
准备和执行增加预订销售和相关业务的工作计划。
· Record and process reservations made by phone/fax/email.
记录和处理通过电话、传真、电子邮件进行的预订。
· Accept wait list reservations.
接受等候单上的客人预订。
· Process amendments to reservations such as extensions, early departures, etc.
修改延期和提前离店等特殊情况的预订记录。
· Manage “no show” reservations by investigation and recording of same situations.
调查和记录未按预订抵店的预订情况。
· Record special billing arrangements for groups and conventions.
对团队或会议的特别账单安排进行记录。
· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
与前厅部经理或财务经理联系要求信用审批的预订事宜。
· Maintain knowledge of special rates/ offers/ promotions.
掌握关于特价、酬宾、促销活动的信息。
· Monitor reservation levels and inform Managers of current and future occupancy rates.
监测预订情况，并向经理通报目前和将来的入住率。
· Prepare reports as requested (e.g. to travel agents, business houses, etc).
按照要求准备报告（如给旅行代理人和商业机构的报告等）。
· Prepare reservation sales reports.
准备预订销售报告。
· Ensure that account information confidentiality.
确保客户资料高度机密性。