行政酒廊主管

确保对行政楼层的客人提供最高水准的服务，同时还负责在客房和餐饮方面始终如一地提供最个性化和最完美的服务并遵守索菲特标准的同时，维护所有行政楼层客人的服务和满意度。
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Efficiency of check in/check out process, accuracy in
retrieval of guest data and billing.
确保入住及离店手续的效率性，确保客人信息与账目的准确性。
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Ensures
the replenishment of Food and Beverage during breakfast and cocktail hours is
being carried out accordingly in daily operations.
保证每日早餐及鸡尾酒时间内，行政酒廊的食品、饮料需要充足供应。
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Maintains ‘Safe Food
& Hygiene Standards’ are implemented within Front Office at 100%.
确保《食品安全与卫生标准》被百分之百的执行。Update
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rapport with guests maintaining good customer relationship at all time,handling all guest complaints, requests and enquiries on hotel services.
完善客户资料，并始终如一的与客人保持良好关系，根据酒店服务准则，处理客人的所有投诉,要求和问题.
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Maintain of the guest service experience/personalization.
保持给客人提供个性化服务以提升客人体验。
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Verified all daily Executive Floor arrivals and
departures, warmly welcome and farewell with guest upon check in & check
out.
掌握行政楼层每日预抵和预离的客人，并在客人入住或离店时提供热情的欢迎或送别。