前台主管

Shangri-La Hotel Xian
Located in the prestigious financial and shopping mall centre on Keji Road in Yanta District, Shangri-La Hotel, Xian, enjoys easy access to Xian’s leading business, entertainment and shopping destinations. Our hotel serves as a prime residence for both business and leisure travellers alike.
The hotel is approximately a 35-minute drive from Xi’an International Airport and Xian North railway station, a 45-minute drive from the Terracotta Warriors Museum and a 25-minute drive from City Wall and Bell Tower. Metro line 3 is close to the hotel and it only takes 15 minutes to reach the Giant Wild Goose Pagoda. The hotel’s tour guide manager can customize different city tour routes for you.
-393 rooms and suites
-4 restaurants & bars
酒店位于雁塔区科技路商务区腹地，毗邻市内颇具规模的商业及娱乐购物区。步行3分钟可达金鹰国际和世纪金花购物中心，步行5分钟可达创业咖啡街区和大都荟商业区，酒店对面永兴坊美食街区及周边特色餐厅让您尽享休闲时光的惬意与味蕾的美好体验。一朝步入西安，一日读懂千年。深入体验历史名都，酒店地铁三号线15分钟直达曲江大雁塔景区，25分钟可达钟鼓楼广场，驱车前往兵马俑博物馆45分钟左右。  
-393间客房和套房
-4家餐馆和酒吧 
We are currently looking for a Service Leader-Front Office to join our FO team.
 As a Service Leader we rely on you to:
- Grasp the room reservation situation, report the reservation status of important groups and guests to the department manager, and be responsible for the implementation of VIP reception work; 
- Dealing with errors in front desk work and handling complaints from front desk guests; 
- Responsible for the use management and maintenance of the front office property and equipment, including the collection and archiving of various types of information; 
- Check the daily front desk report;
 - Establish good customer relationships and strive to increase room sales.
前台主管主管岗位职责如下：
-  掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，负责VIP接待工作的落实；
-  处理前台工作中的差错，处理前台客人投诉；
-  负责前台财产、设备的使用管理和保养工作，包括各类资料的收集及存档工作；
-  检查每日的前台报表；
-  建立良好的客户关系，努力增加客房销售。
We are looking for someone who:
- Good oral and written English skills;
- College degree or above, more than 2 years working experience in front desk position, more than 2 years;
- Good team leadership and execution ability;
- Basic knowledge of hotel management, good at communicating with guests.
我们正在寻找一位具备以下条件的候选人：
-  良好的英文口头表达和书面表达能力；
-  大专以上学历，2年以上前台岗位工作经验2年以上；
-  有良好的团队领导精神及执行力；
-  掌握酒店管理基础知识，善于与客人交流。
If you are the right person, what are you waiting for？ Click the apply button now！
如果您觉得您适合以上条件，那还等什么呢？请点击下面的申请按键吧！