洗衣房服务员

Specific Duties
具体职责
1. Knowledge andcorrect handling of the different types of linen.
熟悉并能正确处理各种不同的布草
2. Ensure proper useof equipment and chemicals.
确保正确使用设备和化学剂
3. Report any faultsof equipment to the Laundry Shift leader or Laundry manager immediately.
立即向洗衣房经理和主管汇报有关设备故障的问题
4. Handle guest itemswith utmost care, to avoid damages, shrinkage, lost buttons etc.
细心处理客人衣物，尽量避免损坏、缩水、丢失纽扣等
5. Answer guest callsand handle guest requests in a friendly, efficient manner.
用友好的、有效的态度回答客人电话、处理客人要求
6. Collect guestlaundry when requested, ensuring correct room-number is noted. Inspect allitems and note any damages, discolour etc. before and after cleaning. Report tothe Shift leader if you don’t know the material of the clothes.
在有要求时收集客人衣物，确保准确记录客人房号。洗衣前后检查所有项目并记录损坏、褪色等，对自己不熟悉的衣料不能擅自处理
7. Prepare costing ofguest Laundry, to ensure correct and prompt posting.
核算客人洗衣的成本，并确保准确及时的寄出
8. Package and deliverguest laundry to correct guestrooms.
包装并把客人衣物送到正确的房间
9. Deliver highquality service to guests.
向客人提供优质服务
10. Ensure guest needsand reasonable requests are met.
确保客人需求和合理要求被满足
11. Seek opportunitiesto continually improve guest service.
不断地寻找机会发展对客服务
12. Take appropriateaction to resolve guest complaints.
采取合适的行动解决客人的抱怨
13. Adhere to thehotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序
14. Adhere to hotelcleaning and maintenance programs.
坚持酒店的清洁和养护
15. Ensure a high levelof cleaning is maintained in your work area.
保持维护所在工作区域的高度整洁
16. Carry out othertasks as directed by your supervisors.
在上级指导下执行其它任务