前台领班

岗位职责 / 职位描述
1.Able to perform all duties as highlighted in the Job Descriptions and Job Specifications of the Resort Hosts .能够让前台接待履行自己的职责。2.Co-ordinate group movements, preparations and maintaining correct billings.
对账调账确保账单的正确。
3.Constant monitoring of the mise-en-place (forms, stationeries etc.), service procedures, standards of cleanliness and hygiene, repair and maintenance, and employee grooming.
工作布置到位（表格，文具等），做好服务程序，清洁卫生，维修保养和员工的培养。
4.To carry out administrative requirements as directed.
落实行政要求指示。
5.To maintain safe and hygiene work places.
维护工作场所的安全和卫生。
6.Must be visible in the lobby during busy periods (check-in/out, high occupancy).
在繁忙时段必须在大堂坚守自己的岗位。（抵离时间，高住房率）。
7.Handles and follow through any guests complaints, and take corrective measures to avoid repetition.
处理客人投诉，并采取补救措施，以避免重复投诉。
8.Act as a link between Management and line staff in order to ensure efective communication.
做好管理层与前线员工之间的联系，以确保有效的沟通。
9.Coaches, counsels, disciplines and develops Resort Hosts and Telephone Operators.
以科学的方法教授与劝勉下属员工的发展。
10.Assists in the selection, training and evaluation of Resort Hosts and Telephone Operators.
协助甄选，对员工进行培训和评估。
11.Continuously seeking for initiatives to improve operational procedures and service standards.
不断寻找方法，改善运作程序和服务标准。